Cash Discount

To enable “Cash Discount”:

Go to “Settings”, “Store”, “Settings”

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Scroll down and enable “Cash Discount”

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Go to “Cash Discount” select how much you are discounting for using cash and select “Update”

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Cash Discount used in FOH:

Notice: “Cash Option is the new Total the customer will pay if they use Cash

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Types of Refunds

Types of Refunds

How to Refund Without Receipt:

Select “Operation”

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Select “Refund”

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Select the “date” and press “Search” then of the refund and select the check that needs to be refunded and select “Refund Without Receipt”

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Select the amount you need to refund and select “Type of Refund” and type in a “Reason”

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Select “Yes” to confirm the refund

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Refund Success

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How to Refund Menu Items:

Select the “date” and press “Search” then of the refund and select the check that needs to be refunded and select “Refund Menu Items”

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Select the item you would like to refund and select “Refund Item”

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Select “Type of Refund” and type in a “Reason”

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Select “Yes” to confirm

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Refund is Success

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As Shown: Item has been refunded

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How to Refund with Receipt:

Select the “date” and press “Search” then of the refund and select the check that needs to be refunded and select “Refund”

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Refund the amount needed and type in a “Reason” and Select “Type of Refund”

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Select “Yes” to confirm

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Refund Success

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Checking the “Refund” Report on the BOH:

Select “Reports” then Select “Refund”, select your “Time Period”, finally click “Run”

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Forced Punch In/Out

How to Force Punch: Out

Select “User Management” Select “Force Punch In /Out”
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Select the “Employee” name, Change the “Date” of the specific date you are looking for, select “Run”
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Select the pencil icon

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Edit the “Clock Out Time” to correct time the employee left, Select “Update” when finished

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How to Punch Clock: In

Select the pencil icon

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Adjust the “Clock In Time” on the time that the employee came to work, Select “Update”

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As shown: Changed “Clock In” and “Clock Out” time

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Enabling Order Types

Enabling Order Types:

Select “Operation”

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Select “POS Settings”

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You will be able to enable/disable the order types

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After completed, scroll up and select “Save Changes”

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Changes have now been updated

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Batch and Tip Adjustment

Batch and Tip Adjustment

To Check your “Batch Submit Device” and Check the “Default Batch Payment”:

Select “Settings”, “Store”, “Settings”

Scroll down and you will be able to customize the batch options

How to View Stuck Offline Transactions on the Back of House:

Under “Settings” select “Batch” Here you will be see the Offline Transactions that are stuck

Selecting “Auto Batch” you will be able to set a time for the system to auto batch for you instead of going in manually and batching

How to make Tip Adjustments:

Select “Operation”

Select “Batch/Tip Adjustment

Select on the “Tip” that needs to be adjusted

Change the Tip amount and press “Continue”

Tip has been adjusted successfully

How to Batch on the Front of the House:

Select “Operation”

Select “Batch / Tip Adjustment”

You will be able to “Submit Batch

NOTE: You must finalize all tips BEFORE you submit the batch

How to “Process Offline” Batch:

Select the transaction that needs to be processed offline (Transactions in Red), then select “Process Offline”