EPSON TM-U220B – Kitchen Printer

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To locate the IP Address for printer:

On the back of the printer you will need to hold down the reset button (using a paper clip) until the “Dynamic Status Sheet” prints

As Shown: Dynamic Status Sheet, this will show the IP Address

Factory Reset:
Turn off the printer and with a paper clip hold in the reset button on the back of the printer, while holding down the button turn the printer on. Keep holding rest button until the “Reset” ticket prints
As Shown: This is the “Factory Default” ticket. Now the IP Address is rest and must change it to be static as well as changed on the LINGA BOH

Kitchen Display System (KDS)

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On this page

  • Introduction
  • 1.1  Mandatory Fields
  • 1.2  Options
  • 1.4  Selecting and Adding a New KDS Device to Display Items Under a Subcategory

Introduction

Kitchen Display System (KDS) is a digital screen connected to the POS system, routing items to the appropriate kitchen station to reduce serving time and to improve food quality. Designed to be working on touch screen devices, KDS helps its users to manage their serving processes in an easy and reliable way. This document covers and describes key functionalities of the KDS application.

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1.Defining a New Device for Kitchen Display System Usage

In order to use a device in Kitchen Display System, a device must be first defined in the back office as follows:

Login to back office with your account credentials.

In ‘My Stores’ page, select the store for which you want to add a KDS device.

On the left menu, click ‘Settings’ and then click ‘Printer Configuration’.

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Click ‘Kitchen Printer’ button

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In this screen, you can see mandatory and optional fields to define your device.

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1.1  Mandatory Fields

Type: Type of the kitchen printer (printer / KDS). You should select ‘KDS’ option.

Name: Name of the KDS device. (e.g. KDS_Expo, GrillKDS, Desserts…)

IP Address: Local IP of the KDS device.

1.2  Options

Expo Device: Enable if the device is to be an ‘Expo’ device.

Expo Printer IP Address: Local IP address of printer connected to expo device. Expo printers prints order summaries if needed.

Enable Service Type Restriction: Enable and select the service types restricted for the KDS device.

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Apply To All Categories: Enable if the KDS device is to be set to display all the categories defined in back office. (Selecting categories to be displayed on KDS devices will be further explained in the next section).

Apply To All Menu Items: This option is visible only if ‘Apply To All Categories’ option is enabled. Enable this option if the KDS device is to be set to display all the menu items defined in back office. (Selecting menu items to be displayed on KDS devices will be further explained in the next section).

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1.4  Selecting and Adding a New KDS Device to Display Items Under a Subcategory

On the left menu, under ‘Product/Items’, click ‘Sub Categories’

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KDS devices (and Kitchen Printers) which will receive information when an item from a subcategory is ordered, are listed in ‘Printers’ column

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Click update icon

Click the ‘Kitchen Printers’ field. Printers that can be added to the subcategory are listed

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Your KDS device is added to display the subcategory

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Table name: Enable this option if you want table names to be displayed in checks.

Check number: Enable this option if you want check numbers to be displayed in checks.

Time: Enable this option if you want preparation time to be displayed in checks.

Server name: Enable this option if you want server names to be displayed in checks.

Server type: Enable this option if you want server types to be displayed in checks.

Seat number: Enable this option if you want seat numbers to be displayed in checks.

Notes: Enable this option if you want notes to be displayed in checks.

KDS Done Button: Enable this option if you want to use ‘Serve’ button on KDS devices (except expo).

Modifier Color: Select the modifiers display color.

Add-on Color: Select the add-ons display color.

Check Status Color(s): Select the Check Status display color. Colors change depending on completion of the period set in ‘Mins’ fields.

Send SMS Text Message in Order Completion: You can determine SMS text messages that will be sent to a server or a guest in order completion, according to service types.

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Connection Status: Connection status icon appears green when connected (and red when disconnected).

Expected Order: Number of processing orders.

Device Name: Device name set in the back office.

Table name: For table services, table name/number defined in back office. For delivery, e.g. ‘Walkin’.

Check number: Rank of the check between all the checks displayed on the screen.

Server name: Name of the serving employee.

Service type: e.g. Table, ToGo, Phone ToGo, Phone Delivery etc.

Timer: Time counter starting to count when orders is first received by the device.

Seat Number: Seat number (for table service).

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For orders that exceed the standard card size, other items in the card can be seen with paging up or down

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In an expo device, you can change item preparation status by touching preparation status icons next to the items and when the status of an item is changed, this change will be broadcasted to each device in Kitchen Display System.

If all the items in an order are ready to be served, user can touch ‘Serve’ button to set to ready all the items’ status in the order. When user touches ‘Serve’ button, the check disappears in the non expo device, whereas all the items’ status are set automatically to ‘Ready to serve’ (Green) in the expo device. (However, when user touches an item to adjust its status to ‘not ready’ or ‘in preparation’ (yellow), the card will reappear in non-expo devices)

In the ‘Settings’ menu, you can select your devices displaying, card ordering settings as described in earlier sections

If all the items in an order are ready to be served, user can touch ‘Serve’ button to set to ready all the items’ status in the order. When user touches ‘Serve’ button, the check disappears in the non expo device, whereas all the items’ status are set automatically to ‘Ready to serve’ (Green) in the expo device. (However, when user touches an item to adjust its status to ‘not ready’ or ‘in preparation’ (yellow), the card will reappear in non-expo devices)

In the ‘Settings’ menu, you can select your devices displaying, card ordering settings as described in earlier sections

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2.4 KDS Dashboard

In KDS Dashboard, you can view various statistics based on menu item, order type, preparation time of orders.

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To access ‘KDS Dashboard’ screen:

Login to back office with your Linga credentials

In ‘My Stores’ page, select the store for which you want to view dashboard.

In the ‘Sale Dashboard’ page, click ‘KDS Dashboard’ tab to display KDS stats.

In KDS Dashboard screen, you can select ‘Total Orders’, ‘Avg Time Per Check’, ‘Total Item Count’ or ‘Avg Time Per Item’ option to see related stats. These options are described below:

Time Period Options: You can select time period for which you want to display KDS statistics

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In KDS Dashboard, you can also view items preparation time and average time spent in your KDS devices (expo or non-Expo) in chart format.

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Start & Close Till

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How to Start the Till:

Log in with ID number and select “Operation”

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Select “Till Management”

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Select “Set Till”

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Insert the amount of money you would like in the Till and press “Continue”

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Screen shows Till that is Active

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How to Close a Till:

Select the Till that is currently open

Select “Close Till”

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Insert the “Cash Expected” and press “Continue”

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Select “Submit”

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After pressing “Submit” it will now be a “Closed Till”

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Discounts

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How to set up different types of discounts on the Back of the House:

Item Based Discount:

Select “Products/Items” then “Discounts”

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The “Item Based” discount will appear. Select “+Discount”

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You will be able to customize the discount here. When finished press “Save and Publish”

NOTE: This discount is added to only the Category you select

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Check Based Discount:

Select “Check Based” then “+Discount”.

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You will now be able to customize the discount. When finished select “Save and Publish”

NOTE: This will discount everything on the check if selected

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How to Create Open Discounts:

“Open Item” Discount:

Select “Open Item” discount and customize the discount, then “Update” when finished

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“Open Check” Discount:

Select “Open Check” and customize discount. When finished “Update”

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Mix and Match Discount:

Select “Mix and Match” and select “+Discount”

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Add the discount and select “Save and Publish”

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How to use the Discounts on Front of House:

How to use Item Discount via check discount button:

Select “Discount”

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Select the discount of your choice

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The item based discount is now applied to the item

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How add Item Based Discount on “Menu Option” screen:

Select the “seat number” and then “select the item” and then select “Discount”

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Select the discount of your choice

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Discount is now applied to that SPECIFIC item

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How to apply discount via “Payment” screen:

Select “Payment”

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Select “Discount”

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Select “Item Discount” then Select the discount of your choice

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Discount is now applied to that specific item

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How to use Check Based discount:

Select “Discount”

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Select the discount of your choice

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Discount has now been applied to the ENTIRE check

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How to add a Check Based discount via the payment screen:

Select “Payment”

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Select “Discount”

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Select “Check Discount” and select the discount of your choice

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Discount has been applied to the ENTIRE check

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How to use “Open Item” discount:

Select the “seat number” and then “select the item”

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Select “Open Discount”

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Select Amount or percent, then type in the amount of your choosing and select “Apply”

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Discount has been successfully applied to that SPECIFIC item

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How to use “Open Check” Discount:

Select “Option”

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Select “Discount”

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Select “Open Check Discount”

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Select Amount or percent, then type in the amount of your choosing and select “Apply”

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Discount has been successfully applied to the ENTIRE check

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How to add a “Open Check” discount via the payment screen:

Select “Payment”

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Select “Discount” Select “Open Check Discount”

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Select Amount or percent, then type in the amount of your choosing and select “Apply”

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Discount has been successfully applied to the ENTIRE check

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Example of “Mix and Match” on the FOH:

A customer comes in for the 2 for $10 appetizer promotion that is going on. You select what two apps the customer wants, and the discount will automatically apply

NOTE: THESE DISCOUNTS ONLY APPLY AUTOMATICALLY IF “AUTO DISCOUNT” IS ENABLED

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Table Layout

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Click “+ Floor” to add a new floor.

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Name the floor, the order sequence of the floor, and the size/background color.

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Select the first table, there are three shapes:

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After clicking the table, it will appear on your chart:

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You can move the table by clicking and dragging:

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To edit a Table name, click the table, and then click edit table button:

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Name the table, change the shape, and add the number of seats:

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Delete a table by clicking the table and then the trash can icon:

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Change the settings for the tables by clicking “Table Settings”:

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Edit Mode:

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You can preview how it will look on your iPad by clicking the preview button:

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Preview Mode:

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Front of House Result:

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Splitting Ticket – Split Seats

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  1. After selecting ticket to split check. Select the split arrow button on lower left area.

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2. Select ‘SPLIT BY SEAT’ (SPLIT BY CHECK WILL BE COVERED LATER)

3. Select ‘ADD’ for however many seats you will be splitting the check into. Splitting the check by seats will make it easier to put everything in different checks as well as keeping things together as ordered by person/seat.

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4. If splitting everything evenly, select ‘Split Evenly’, located in the lower left area of the screen. This will automatically split all items evenly to all seats. If you need to add another seat, select ‘Add’ & it will add another empty seat. Selecting ‘Split Evenly’ again, it will auto populate the added seat, while also splitting all items as evenly as possible to all seats.
5. Select the desired seat(s) that you wish to print, then select ‘Print’. If you want to print all, select all seats & then select ‘Print All’ at the lower right part of the screen.

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6. After printing tickets for all the different people/seats. You will ONLY be able to select 1 seat at a time for payment option. Select seat you wish to pay out, then select ‘Pay’ at the bottom right of the screen.
7. If paying by card, select ‘EMV’ then process debit card by inserting chip into EMV reader & finish the payment process with guest. If paying with cash, select ‘Cash’ & give change to guest if needed.

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Ordering an Item To Go

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Select “To Go” and “Done”

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Select and item and will indicate the item is To Go

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Alternative To Go:

Select another item and select “To Go” from the Menu Option screen

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Now the item shows it is To Go

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Voiding Items / Checks

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Voiding an Item via “Void Item” Button: (Not Sent to Kitchen)

Select the item name, and then select “Void Item” in the Menu Option screen

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Voiding an Item via “Check Void” Button: (Not Sent to Kitchen)

Select the item and select “Void” at the bottom of the screen

Note: This button will Voids ALL items

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Voiding an Item via “Void Item” Button: (Sent to Kitchen)

Select the seat number, then select the menu item and finally select “Void Item” on the Menu Option screen

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Select a void reason or type a reason in and select “Add”

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Voiding Item via “Void Check” Button: (Sent to Kitchen)

Select “Void”

Note: This button will Voids ALL items

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Select a void reason or type a reason in and select “Add”

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Voiding an ENTIRE check via “Void Check” Button: (Not Sent to Kitchen)

Select “Void”

Note: This button will Voids ALL items

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All items are voided

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Voiding an ENTIRE check via “Check Void” Button: (Sent to Kitchen)

Select “Void”

Note: This button will Voids ALL items

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Select a void reason or type a reason in and select “Add”

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All items are voided

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Products & Items – Menu Item

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How to Create a New Item:

Select “Products/Items”, “Products/Items” and then select “+Menu Item”

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Note: Before creating an Item, you must have all the fields created before attaching

The following information must be filled out:

–       Name

–       Level

–       Category or Sub Category

–       Measure Type

–       Item Price (Each or by Serving Size)

–       Tax (If Applicable)

–       Printers (If Applicable)

–       When finished select “Save”

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Adding a Level:

Select the Item Level from the drop down that the item will be associated with

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Adding Category:

Select the Category from the drop down that the item will be associated with

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Adding Sub Category:

Select the Sub Category that will associate to the Category for the Item

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Adding Measure Type:

Select the Measure type that you would like the item to be associated with

–       Each: The Item will ring in as one price when selected

–       Serving Size: The item will have different sizes to select from, each will have its own pricing

–       Open Item: The Item will prompt and ask for the pricing when selected

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Adding Tax:

Select the Taxes that will be associated with the item

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Changing Color of Display Button:

Select the default colors or select the color wheel

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Uploading an Image for Display Button:

Select the “Insert Image from disk” or “Select Image from gallery”

NOTE: Recommended Dimensions for Menu Images is 108 by 78, and must be no more than 100 KB

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Attaching Modifiers to Items:

Adding Included Modifiers:

Select “Included Modifiers”

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Select “+” add what modifier group you want to attach and select “Save”

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How to Add Optional Modifier Groups:

Select “Optional Modifier Groups”

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Select “+Optional Modifier”

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Select the “Modifier Group” then “Display Order” then when finished select “Save”

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Adding Mandatory Modifier Groups:

Select “Mandatory Modifier Group”

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Select “+Mandatory Modifier”

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Select the “Modifier Group”, “Minimum Quantity”, “Maximum Quantity”, “Display order”

When finished click “Save”

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PAX S300 IP Address Help

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How to find the IP Address:

Log into the PAX Terminal (Hold Function + 1 to open the menu, enter the PW)

Navigate to communication

Click LAN Parameters

Click IP Address

Set the IP Address by typing it into the system (Example Below)

How to set the IP Address to Static:

Log into the PAX Terminal (Hold Function + 1 to open the menu, enter the PW)

Navigate to communication

Click LAN Parameters

Click IP Address

Set the IP Address by typing it into the system (Example Below)

After you set the IP Address click the back button and then select

Now click LAN Type

Select STATIC from the options menu

Now back out all the way to the main screen